Returns & Exchanges Policy

At Valencia Home Theater Seats, we want you to be completely satisfied with your premium seating experience. If your purchase does not meet your expectations, you may initiate a return within 30 days of delivery provided the items are in original condition.

1

Initiate a Request

Contact our customer support team or log into your account to submit a return authorization request within the 30-day window.

2

Prepare for Pickup

Disassemble the theater seating and securely pack all components in the original factory packaging to prevent damage during transit.

3

Schedule Shipping

Once approved, our logistics partner will coordinate a white-glove pickup or provide prepaid shipping labels depending on your location and order size.

4

Inspection and Refund

After our warehouse team inspects the returned furniture for quality assurance, your refund will be processed to the original payment method within 7-10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing